Trouble Shooting

🔐 Login & Access Issues

• Check your credentials: Ensure you're using the correct email and password

• Clear browser cache: Sometimes cached data causes login problems

• Try incognito/private mode: This bypasses browser extensions and cached data

• Check for caps lock: Password fields are case-sensitive

• Reset your password: Use the "Forgot Password" link if needed

• Verify permissions: Contact your team admin if you're on a team plan

• Session timeout: You may need to log out and log back in

💬 Chat & Agent Issues

• Be more specific: Vague requests often lead to generic responses

• Provide context: Share relevant background information

• Try a different agent: You might need a specialist instead of a generalist, start with Gary, he can recommend the right agent

• Check your input: Ensure your request is clear and complete

• Start fresh: Begin a new conversation if the context has become confusing

• Ask Gary first: He's the workflow orchestrator who can guide you to the right specialist

• Use Haleigh: The Agent Selector can recommend the best agents for your needs

• Check the agent list: Review the full AI Agent Selection menu

• Search function: Use keywords to find agents with specific expertise

• Context matters: Each conversation thread maintains its own context

• Prompt sensitivity: Small changes in wording can affect responses

• Try rephrasing: Reword your request for better clarity

📎 File Upload Problems

• Check file format: Supported formats are Word, PowerPoint, Excel, CSV, PDF, PNG, JPG

• File size limits: Large files may not upload - try compressing or splitting them

• Browser issues: Try refreshing the page or using a different browser

• Network connection: Ensure you have a stable internet connection

• File corruption: Try uploading a different file to test

• Wait a moment: Large files take time to process

• Check file content: Ensure the file isn't password-protected or corrupted

• Supported languages: Files in non-English languages may have processing issues

• Try re-uploading: Sometimes a second attempt works

🔄 Performance Issues

• Check your internet: Run a speed test to verify your connection

• Close other tabs: Too many browser tabs can slow performance

• Clear browser cache: Accumulated cache can cause slowdowns

• Restart browser: Sometimes a fresh start helps

• Try different times: Peak usage times may affect performance

• Complex requests: Detailed analysis takes more time

• Model selection: Some AI models are slower but more capable

• Server load: High demand periods may cause delays

• Simplify request: Break complex tasks into smaller parts

🔗 Integration & Sync Issues

• Add agents first: Click "add agents" button before trying to use "@" mentions

• Check agent availability: Ensure the agents you want are in your available list

• Context sharing: Verify that agents can see the conversation history

• Refresh the page: Sometimes the agent list needs to refresh

• Browser settings: Pop-up blockers might prevent downloads

• File format: Try different export formats if available

• Network issues: Ensure stable internet for uploads/downloads

🌐 Browser & Technical Issues

• Update browser: Ensure you're using the latest version

• Enable JavaScript: The platform requires JavaScript to function

• Disable ad blockers: Some blockers interfere with platform features

• Check extensions: Browser extensions can sometimes cause conflicts

• Try different browser: Test with Chrome, Firefox, Safari, or Edge

• Use mobile browser: Access through your phone's web browser

• Check responsive design: Some features work better on desktop

• Network connection: Ensure strong mobile data or Wi-Fi signal

• Clear mobile cache: Mobile browsers also accumulate cache

🚨 When to Contact Support

• Security concerns or suspected breaches

• Data loss or corruption

• Billing disputes or payment failures

• System-wide outages or major functionality issues

• Be specific: Describe exactly what you were doing when the issue occurred

• Include screenshots: Visual evidence helps diagnose problems faster

• Note error messages: Copy any error text you see

• Mention your setup: Browser, device, operating system, etc.

• Try basic fixes first: Clear cache, restart browser, try different device

• Help documentation: Check the knowledge base first

• Contact form: Use the support via email support@agentiiv.com

• Enterprise clients: Use your dedicated support channel and relationship manager

🔧 Quick Diagnostic Checklist

1. Refresh the page - Solves many temporary glitches

2. Clear browser cache and cookies - Eliminates stored conflicts

3. Try incognito/private mode - Bypasses extensions and cache

4. Test different browser - Identifies browser-specific issues

5. Check internet connection - Ensure stable connectivity

6. Restart your device - Clears memory and temporary files

7. Try different time - Avoids peak usage periods

💡 Pro Tips for Smooth Operation

• Use specific agents: Don't rely on generalists for specialized tasks

• Provide context: More information usually leads to better results

• Break down complex tasks: Smaller requests often work better

• Save important conversations: Use bookmarks or export features

• Keep browsers updated: Latest versions have fewer compatibility issues

• Use stable internet: Avoid public Wi-Fi for important work

• Regular password updates: Keep your account secure

• Monitor usage limits: Stay within your plan's boundaries

• Organize conversations: Use tags and folders to stay organized

• Regular data backups: Export important conversations periodically